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FAQS
How do I perform Umrah?

Umrah is an Islamic pilgrimage and is, in short, an act of worship of Allah (SWT). It is based on the teachings of the Holy Prophet (PBUH) and his Sunnah. The pilgrimage is a visit to the House of Allah (SWT) and can be carried out any time of the year. It is known as a ‘minor pilgrimage’ in comparison to the ‘greater pilgrimage’ of Hajj. However, it holds great value and virtue in the eyes of Allah (SWT).

The Umrah comprises of 4 actions:

1) Ihraam
Ihraam is essentially making the formal ‘intention’ of performing the Umrah. In order to enter the fold of Ihraam, the individual must change clothes and take a proper bath (ghusl) which showcases an act of washing away all impurities. Men change into the two fabrics, Ridaa and Izaar, whereas women can wear any form of clothing which covers the body and head. Women who are menstruating or experiencing postnatal bleeding are also advised to perform ghusl.

Upon the cleansing, the individual should perform the obligatory prayers or offer two rakaat of Sunnah prayer. Once that is done, the individual should face the direction of the Qiblah and officially enter Ihraam – the individual must enter Ihraam before he/she leaves for the Meeqat in Makkah. Perfume or perfumed products are strictly prohibited while a person is in his/her Ihraam.

At the Meeqat, the pilgrim must make the intention and recite the words:

“Labbayk Allaahumma bi ‘Umrah”
(Here I am, O Allah, for ‘Umrah)


After this, he/she should recite the Talbiyah, in line with the Sunnah:

“Labbayka Allaahumma labbayk, labbayka laa shareeka laka labbayk. Inna al-hamd wa’l-ni’mata laka wa’l-mulk, laa shareeka lak”
(Here I am, O Allah, here I am. Here I am, You have no partner, here I am. Verily all praise and blessings are Yours, and all sovereignty, You have no partner).”

It is advised that the individual keep reciting the Talbiyah from the moment he/she enters Ihraam until he/she gets to the performance of the Tawaaf.

2) Tawaaf (around the Kabah 7 times)
The pilgrim must then enter Masjid al-Haram, and that too with his/her right foot and recite:

“Bismillaah wa’l-salaatu wa’l-salaam ‘ala Rasool-Allaah. Allaahumma ighfir li dhunoobi waftah li abwaab rahmatika. A’oodhu Billaah il-‘Azeem wa bi wajhih il-kareem wa bi sultaanih il-‘qadeem min al-Shaytaan il-rajeem” (In the name of Allah, and blessings and peace be upon the Messenger of Allah. O Allah, forgive me my sins and open to me the gates of Your mercy. I seek refuge with Allah the Almighty and in His noble Countenance and His eternal power from the accursed Satan).”

The pilgrim can then touch the Black Stone (Hajr e Aswad) and start the Tawaaf. Ideally, the pilgrim should touch it with his right hand and then kiss it. If, however, he/she is unable to kiss it directly, he/she can touch it with his/her hand then kiss his/her hand. There is great virtue in touching the Black Stone. If he/she cannot even touch the stone with his/her hand, the pilgrim should face his/her hand in the direction of the stone and say “Allahu Akbar”. Then the pilgrim starts the Tawaaf – taking rounds around the Ka’bah, with the Ka’bah being on their left. One must be careful not to touch the cloth of the Ka’bah during Tawaaf as it is perfumed and touching it might rub off some of the perfume onto you making the state of Ihraam void.

Men must keep the right shoulder uncovered during the Tawaaf, which is known as Idtibaa. This is done by placing the Ridaa beneath the right armpit and taking it up on the left shoulder. Moreover, the men must practice ‘raml’ in the first three rounds of Tawaaf, which is essentially walking fast while taking small steps. For the rest of the rounds, they can walk on their normal place.

Upon finishing the seven rounds of Tawaaf, the pilgrim must then go to the station of Ibrahim (Maqaam e Ibrahim) and recite the following words:

“And take you (people) the Maqaam (place) of Ibraaheem (Abraham) [or the stone on which Ibraaheem (Abraham) stood while he was building the Ka’bah] as a place of prayer (for some of your prayers, e.g. two Rak‘at after the Tawaaf of the Ka’bah at Makkah)”
(Surah Baqarah:125)

The pilgrim should then offer two rakaat of prayer behind Maqaam e Ibrahim. If that is proving difficult, the pilgrim can offer the prayers in any spot of the mosque. During the first rakah, Surah Al-Kafirun (109) is recited and for the second rakah, Surah Al-Ikhlaas (112) is recited. Upon offering the prayer, the individual should head back to the Black Stone and touch it if possible.

3) Sa’yee between Safa and Marwah
The pilgrim should then head for the place of Sa’yee (Mas’aa) and when he/she nears the hill of Safa, the following should be recited:
“Verily, As-Safa and Al-Marwah (two mountains in Mecca) are of the Symbols of Allah”
(Surah Baqarah:158)
And “Nabda’u bima bada’a Allaah bihi”
(We start with that with which Allah started)


The pilgrim must then climb up on the Safa hill to a point from where the Ka’bah is visible. He/she should face the Ka’bah, raise his/her hand and supplicate to Allah (SWT). The pilgrim is free to make whatever dua he/she desires. According to a hadith, the Holy Prophet (PBUH) recited the following dua as praise:

“Laa ilaaha ill-Allah wahdahu laa shareeka lah, lahu’l-mulk, wa lahu’l-hamd, wa huwa ‘ala kulli shay’in qadeer. Laa ilaaha ill-Allah wahdah, anjaza wa’dah, wa nasara ‘abdah, wa hazamaa al-ahzaaba wahdah”
(There is no god but Allah alone, with no partner or associate; His is the Dominion, all praise is due to Him, and He is able to do all things. There is no god but Allah alone; he fulfilled His promise, granted victory to His slave, and defeated the confederates alone).”
(Sahih Muslim, 1218)

The pilgrim should repeat this 3 times; do dhikr, supplicate, do dhikr, supplicate (and so on). Then the pilgrim should descend down to Marwah and the men are to run between the green lights. The distance is marked by two green markers – the men should run till the second marker and then walk up normally to the hill of Marwah and climb up. There, the pilgrim must face the Qiblahh and recite what he/she said at Safa. After that, the pilgrim must descend again and head towards Safa. Upon reaching Safa, the pilgrim must repeat what he/she did the first time and repeat the same when he/she goes back to Marwah for seven circuits (One circuit is from Safa to Marwah).

4) Shaving the head/Cutting of Hair
Lastly, upon the completion of the seven circuits, the pilgrim is required to cut his/her hair. The men are required to shave their heads or cut their hair on their entire head equally. The women are required to cut their hair equal to the length of a fingertip.

With this last act, the pilgrim officially completes his/her Umrah.
Download our FREE practical Umrah Guide PDF.
Should I perform multiple Umrahs or multiple Tawaafs for extra reward during my stay in Makkah?

The Prophet PBUH performed Umrah once only at a time and this is the Sunnah.

The best action a person can do whilst staying in Makkah is Tawaaf.

Try to perform Nafl Tawaaf every day, at least once.

Duaas (supplication) can be made for those living and those deceased during Tawaaf and generally when spending time in Masjid Al Haraam.

It is possible to perform an Umrah on behalf of someone deceased or not able to attend due to illness.

How do I perform an extra Umrah during my stay?

To perform an extra Umrah for yourself or on behalf of another person please follow these steps:

  • Prepare with a Sunnah Ghusl for Umrah
  • Wear your Ihraam at the hotel or residence in Makkah (do not make intention yet).
  • Hail a taxi and go to Masjid Aishah (also known as Masjid Al-Tan’eem) should cost no more than 20 SR per person return taxi fare.
  • Go into the Mosque area and pray 2 Raka’aat or a prescribed Prayer if it is the time for Prayer and thereafter make your Intention for Umrah – “Labbaika Umratan ‘an (on behalf of) my mother or Uncle Jamil or Auntie Sarah”
  • You are now in the state of Ihraam (1 out of 4 actions complete).
  • Return to Masjid Al-Haraam and perform your 2) Tawaaf as normal and 3) Sa’yee and then 4) trim/shave your hair.
  • Your extra Umrah is complete.
FAQS
Online check-in for your flight

Checking in online, easy as one, two three:

By checking in online you can print your boarding pass before going to the airport; this allows for you to walk into the airport and just drop off your luggage at the airline counter and go directly to airport security. What’s better is that if you don’t have any checked luggage you can go straight to airport security.

When can I check in online?

It all depends on the actual airline, but a general rule to follow is you can check in online 24 hours before your actual flight until 1-2 hours before your plane departs. However, to be sure make sure that you always check with your airline carrier as they have their own procedures that they have established.

Low-cost airlines may let you check in up to 30 days before departure, yet if you do not have a boarding pass before coming to the airport you may face a penalty.

What do I need to check-in online?

All you need to check in online is your airline booking reference code. You will most likely find them in a confirmation email sent by BookUmrah. There may be an instance where your confirmation email may contain more than one airline booking reference, or somebody else has the same airline booking reference. Don’t worry as all passengers will be flying together.

If you do not have a confirmation please contact BookUmrah directly as this obviously essential in flying to Makkah to perform Umrah.

Cancellations

BookUmrah understands that there are instances that you as a customer, will not be able to attend your flight package to perform Umrah. We, as a company will obviously do our best to make your cancellations as easy as can be. However, BookUmrah may not be able to refund your purchase if you bought a ticket for an economy class flight, or if you bought a ticket from a low-cost airline, in which case it is up to you to contact the airline to negotiate a refund.

BookUmrah cannot refund tickets after they become invalid (if the flight has passed), or if the rules on the airline ticket state that the ticket is non-refundable or non changeable. If you would still like to cancel your ticket, please contact BookUmrah.

Please contact support@BookUmrah.com

Amendments

Oh no, your plans have changed! BookUmrah understands that travelling does not always go smoothly, in which case we can help you by amending your ticket. Please note that with low-cost airlines and budget tickets we will not be able to amend the ticket and you will need to contact the airline directly. You may have pay the difference on the ticket change and fare rule.

BookUmrah does allow for you to ask us directly to amend the ticket with our services, yet that will incur an administration charge that depends upon the actual ticket

Regarding the any misspellings in the name of the ticket, BookUmrah will be able to amend them with an administration fee that depends on the ticket itself. For any mistakes due to wrong / misspelt names inputted by the lead passenger on our website, the charge will be incurred to the lead passenger.

Furthermore, BookUmrah will not allow any transferring of tickets to another person who has a different first name and or a different last name. The airline may even deny you access to the flight if the identity on the ticket and the actual person do not match. Yet, again with low-cost airline tickets it is up to you as a customer to consult them.

Flight delays

Oh no! Your flight has been delayed and it is now impeding your Umrah experience, the airline itself may offer you an alternative flight or maybe a full refund (which will not be provided if you accept the alternative flight) and if much inconvenience is caused the airline also will pay a compensation amount directly to you. BookUmrah will contact you when we are notified of said delay, or cancellation. In addition, if you have booked two one-way tickets any amendments or cancellations does not affect the other ticket this may not be the case for e-tickets so BookUmrah implores you to contact your airline.

You may be able to receive compensation directly from the airline itself according to EU regulation 261/2004.

If you have a connecting flight and either your departure plane or arrival plane is delayed or cancelled it is up to the airline itself to provide you an alternative flight. Yet, to reiterate again if you have a budget reservation consisting of two one-way tickets then it is up to you to book the ticket again. BookUmrah may be able to do this for you so do contact us.

Special assistance

BookUmrah knows that certain people require additional help or space for a variety of things, namely:

  • Special baggage (bicycles, wheelchairs, sports equipment, musical instruments, etc.)
  • Special meals on board
  • Special assistance at the airport
  • Passengers with reduced mobility or passengers who need a wheelchair


As you can understand most airlines have a limit to how many special assistance cases they can take on board (due to the limitations of space on the plane), therefore BookUmrah allows you as a customer to make a request directly on our website to ensure that your Umrah is very relaxed. However, regarding low-cost airlines we do not deal with special assistance with them directly, it is up to you as a customer to contact them.

Passengers requiring a wheelchair:

Please specify if:

  • You need a wheelchair to pass through the airport but you can climb the aircraft steps and walk inside the cabin.
  • You need a wheelchair to pass through the airport and you also need assistance up and down the aircraft steps but not inside the cabin.
  • You need a wheelchair upon arrival at the airport and inside the cabin.


If you intend to travel with your own wheelchair, please tell us if it is a:

  • Wheelchair that is manually operated
  • Wheelchair powered by a dry or liquid battery (wet cell).
  • We will also need to know the size and weight of your wheelchair.


If you need assistance during your journey, please have all the relevant information before contacting our agents.

Booking

There are several problems when booking a flight. This section aims to ease any qualms you may have about booking your flight.

Unborn infant - If your child is unborn please only book a ticket for yourself. Remember low-cost airlines will require for you to contact them directly. When the infant is born you must then contact us to book the ticket.

Infants – These are passengers who are under 24 months old. Infants usually pay 10% of an adult ticket (yet this depends on the airline entirely). Furthermore, infants must sit on the laps of their mother or father. If your infant requires a separate seat then may be provided a rear facing seat: (the approved seat for a child) this will also mean a possible additional applicable fare. Since BookUmrah allows for Umrah, the flights will be typically long and most airlines should have sky cots for your infant. Yet, it is directly up to the airline to provide a sky cot. Finally, if your child is one-year old at the time of departure for the flight and two upon the arrival of the plane then you must a child ticket.

Child – These are passengers between these guidelines, over two years and under 12 years. If your child is under 11 on the departure of the plane then they fall under the umbrella of adult unfortunately.

Adults – These are passengers who are 12 and over.

Holding a flight – Anyone familiar with travelling abroad would understand that ticket prices on planes change consistently. Therefore, BookUmrah cannot hold any tickets.

Duplicate reservations - Reservations are considered duplicate when the same passengers travel on the same flights, on the same dates and with the same airline.

If you have duplicate reservations please contact us so we can cancel one of the bookings and request a refund from the airline. However, please be aware that not all airlines may authorise this type of refund.



United Kingdom
Support +44208 004 3538


This number is exclusive for modifications, schedule changes. cancellations, name changes, booking status, refunds, payments or general queries.

Our Support Team are available 24 hours a day 7 days a week.
International call +44208 004 3538 (international rates apply)
FAQS
Cancellations

Cancellations or amending your hotel booking is permitted until a specified date. This may incur a cost for said modification or cancellation charged by the hotel provider which will be included in the confirmation.

Additional information includes that the specified date is based on the hotels local time.

Regarding the conditions of cancelling or amending your hotel room there are two primary conditions non-refundable and free cancellation.

The term non-refundable means that’s some parts of the hotel package (including the total hotel price) will be charged, if you change or cancel your booking. This is stated in the terms and conditions of each room which is provided in our confirmation email.

Free cancellation means that certain aspects of your hotel service or package when modified or cancelled will not lead to a penalty. However, one must remember that these terms are in the bounds of the hotel, and BookUmrah has no input into these terms. Another important note is that these free cancellation aspects usually have an expiry date.

Special offers are variables as they apply differently to each hotel room, this will be provided in the automatic confirmation email.

Paying for my hotel reservation

Hotels usually require a payment card in the booking process to book your hotel room. Some hotels charge this when booking your package (in your current country) and some prefer you to pay everything at check out.

Deposits like most things regarding hotels are all dependant on the hotel itself. Most hotels do not require deposits yet if it is necessary it will be stated when you either book, and in the confirmation email. Yet, BookUmrah with its experience in Saudi Arabia do know that most hotels prefer payment in the booking process.

Check-in and check-out

Check-in is the process when you arrive at a hotel reception. You will have to submit your documents, complete booking payments and in turn they provide you your room keys. You will also need to submit a proof of identification or passport to identify yourself. If your booking has not been prepaid it will require you to pay for your stay. Remember that although some hotels have 24-hour check-ins others close in for the night. Make sure that you verify the check-in terms and conditions.

Checking out as the name suggests is the process of leaving the hotel room. At that moment, you must pay for extras (food drink and of course other room services) as well as the fact that you should return the room keys. Most hotels have a check out time between 9 am to 12 pm. This may differ however depending on hotel.

Special requests

If you require a hotel that has facilities for disabled travellers, you must filter this in on your search at BookUmrah for your ideal hotel while searching or booking for Umrah.

Other special requests may include, having a view of the Holy Mosque from your room, arranging direct transport from the airport to the hotel, baby-cot, higher/lower floor, inter-connecting rooms and non-smoking room. Going to Umrah is a very special moment in people’s lives and BookUmrah aims to facilitate that. Yet, it is up to you as the customer to let BookUmrah.com know of any special requests. Special requests are always subject to availability and takes at least 48 hours for a response from the hotel.

FAQS
How many drivers do we have and support for logistics for transfers?

We have a pool of drivers available to us with varying vehicle types to match our transfer needs. To keep everything in order and to manage the fleet available to us, our partner, Badir Global runs the operation for us in KSA.

Where can I find my details of transfers?

Your travel or transfer manifest will have your journey segments confirmed on it. It will also have 2 contact numbers of Mr. Gazi Syed 0556658711 and Mr. Noor Amin 0502388231 for emergency and general logistics.

Will the transfer management team in KSA contact me, if so, when?

Our Transfer Management Team in KSA will provide the actual driver number for your transport journey 12 hours before it is due to start. This is to ensure there are no last-minute driver changes or communication gaps once the driver working shifts are reconfirmed at the start of each working day.

Therefore, it is important you have a contact number made available to us for our team to pass you the driver numbers accurately or reach you in the case of any unforeseen changes to your schedule. With the difficulty in obtaining a local sim-card (fingerprint required) it is sometimes more practical to use SMS or Whats App on your UK number. Alternatively, do take a pay-as-you-go UK sim from the UK to make short calls to them. Do remember to give us this number if you choose this method.

Should I only rely on the transfer team to contact me before any segment of my journey?

Whilst our team is greatly experienced and well-trained in all areas of operations, the responsibility is on you to contact us for the driver number at least 12 hours before your transport journey begins. Please consider we are co-ordinating many people’s transfers at the same time so do introduce yourself clearly with your transport route, and avoid calling at unsociable hours. In the event of no answer, please leave a message and a reply will follow as soon as we can attend to it. In some events the driver number may be delayed but never panic as your journey is always confirmed.

What happens upon arrival at the airport?

Upon arrival to KSA, there is no way for the driver to measure how long it will take you to come out of immigration and to the car park. The driver is not permitted to stand indefinitely inside the terminal holding a name placard due to overcrowding concerns from airport officials. Therefore, he will wait in the car park which is located directly outside the exit doors or your arrival terminal. A quick phone call is required at this moment (preferably 15 minutes) before your exit from the terminal.

What type of vehicle should I expect?

Your vehicle type and journey will have been chosen from the UK at the time of your booking so please check at that moment if the service matches your need. It is very difficult for our team to change your journey routes and vehicle types later, so please ensure you book accordingly.

How Does it Work ?

We work closely with the top Transport Companies in KSA. Our extensive pool of Drivers available to us have varying Vehicle Types to match our transfer needs. To keep everything in order and to manage the fleet available to us, our BookUmrah KSA Team run the operation for us in the Kingdom of Saudi Arabia.


Where can I find Details of My Transfers ?

Your Transport/Transfer Voucher will have each of your journey segments confirmed on it. It will also have contact numbers for Emergencies and General Support.


Will the BookUmrah KSA Team contact me, if so, when ?

Yes, our BookUmrah KSA Team will provide Your Driver Number approximately 12 hours before each journey. In some cases, the driver number will be assigned earlier or later than the guide time, this is normal.

It is important you have a working Contact Number and Email made available to us for our BookUmrah KSA Team to pass you the Driver Numbers accurately or contact you in the case of any unforeseen changes to your schedule. With the difficulty in obtaining a local sim-card (fingerprint required) it is sometimes more practical to use SMS or WhatsApp on your own cell/mobile number from your country. Alternatively, take a pay-as-you-go sim from your country of departure to make short calls to them. Do remember to give us this number if you choose this method. Some countries also have GSM SIM Cards for travellers which are quite useful.


Should I only rely on BookUmrah KSA Team to Contact Me before my Journey ?

Whilst our team is greatly experienced and well-trained in all areas of operations, the responsibility is on you to contact BookUmrah KSA Team for the driver number at least 12 hours before your transport journey begins. Please consider we are co-ordinating multiple transfers at the same time so do introduce yourself clearly and your transport route. In the event of no answer, please leave a message and a reply will follow as soon as the BookUmrah KSA Team can attend to it. In some events the driver number may be delayed but, never panic as your journey is always confirmed!


What happens upon Arrival at the Airport ?

Whilst our team is greatly experienced and well-trained in all areas of operations, the responsibility is on you to contact BookUmrah KSA Team for the driver number at least 12 hours before your transport journey begins. Please consider we are co-ordinating multiple transfers at the same time so do introduce yourself clearly and your transport route. In the event of no answer, please leave a message and a reply will follow as soon as the BookUmrah KSA Team can attend to it. In some events the driver number may be delayed but, never panic as your journey is always confirmed!


What Type of Vehicle should I expect ?

Your Vehicle and Journey will be chosen at the time of Your Booking so please book accordingly (consider children and luggage if applicable). Sudden changes to your journey routes and vehicle types may cause severe unnecessary delays.

We have Different Vehicles to suit Different Needs:

Car: - (Ford Taurus or similar) A large saloon car with large boot capacity for 4-5 people depending on luggage.
Click Here

GMC – (GMC Yukon XL or similar) A large suburban 4x4 vehicle for up to 5 or 6 passengers. Click Here

HIACE – (Toyota Hiace Minibus) A minibus 10-seater with generous luggage space. Click Here

Coaster- (Toyota Coaster) A 25-seater with plenty of seats and luggage space. Click Here


Inter-City Transfers

Movement between Cities is mainly by Road, and our carefully selected Saudi Transport Partners have years of experience transporting thousands of Pilgrims.

All Vehicles are High Standard, Insured, and Compliant with Safety and Security Requirements as per Saudi Law.

We do not arrange taxis from the street for your Safety and Security.


Journey Times

The distance from Jeddah to Makkah is approximately 40 miles and typically takes 60 – 90 minutes (Airport to Hotel) depending on traffic conditions near the Haram.

The distance between Makkah and Madinah is approximately 210 miles and typically takes between 4-6 hours (Hotel to Hotel) depending on how long you stop at Service Stations, or at Meeqat, when travelling from Madinah to Makkah.


Ziyaarah -Visit to Historical Places

There are many places of Historical Importance in Makkah and Madinah.

Visits to these places can be booked on your free days (not the days of check-in or arrival or departure).

Makkah Al Mukarramah (Click Here):

Al-Madinah Al-Munawwarah (Click Here):

FAQS
To ensure your Umrah e-Visa can be processed you will need the following:

  • Your passport must be valid for minimum 6 months from date of return.
  • Original passport must be handed in along with recently taken colour photo on a white/ light-grey background.
  • ACWY meningitis vaccination (certificate copy)
  • EU passport holders should provide an original utility bill or bank statement dated within last 30 days at the time of visa application.
  • Foreign passport holders must provide an original residence visa or permit with a minimum 6 months validity from the date of return.
  • Women and children who do not have the same surname as their Mahram must provide a copy of their marriage or birth certificate to prove their relationship.



How do I obtain my Umrah e-visa?

The above documents must be submitted to our BookUmrah Umrah e-Visa provider offices at the latest, 30 days before the date of travel departure that you book.

You will be emailed with details of the address to post the documents or visit your local visa processor in your country.

Failure to do the above may result in not being able to obtain a valid Umrah visa for your period of travel which will result in you not being able to travel.


Please Note for repeat Pilgrims:

If you have never been to Umrah there is no extra fee.
If you have been to Hajj and never to Umrah separately also there is no extra free.

An extra 2000SR will apply to all passengers who have been to Umrah since the Hijri year of 1438AH (last Islamic Calendar year) - 3rd October 2016 to present .

You will be billed separately according to the exchange rate at the time of visa application.

If the law changes and there is no charge to BookUmrah from Ministry of Hajj & Umrah, BookUmrah will not pass the charges onto you.

You can email support@BookUmrah.com to check whether your passport is showing the charges now.


Will I get my Umrah e-Visa ?

BookUmrah works directly with Saudi Umrah Visa Umrah Operators who are appointed by the Ministry of Hajj & Umrah.

BookUmrah is an approved Umrah Operator Worldwide.

As long as you have provided all the relevant documents to our BookUmrah Offices on time, there should be no reason for your Umrah Visa to be rejected.

If you have a special request and you would like to delay or fast track your Umrah e-Visa Application please contact BookUmrah and our team will notify you if we can help with your request.

Unless you are on a black-list or barred to enter the Kingdom of Saudi Arabia, your Umrah e-Visa is guaranteed.

 

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